F.A.Q.

Can't find the answer you need? Please contact us and we will be happy to help!

General Questions

I want to order a service. How can I do it?

You can contact us using live-chat on the website, email, or just call us! Then you can place your order on our website.

What payment methods do you accept?

You can choose any affordable payment method: Webmoney, PerfectMoney, Bitcoin, PayPal, Yandex, Qiwi, VISA\MasterCard, Robokassa

How safe is to pay your service over the Internet? Will my data be in safe?

We do not store your payment information, the protection and processing of your payment is ensured by our reliable partners.

How long does it take to activate DDoS protection for website?

It usually takes from 5 to 15 minutes to enable DDoS proxy protection. The VPS\Dedicated server setup time depends from configuration chosen by you. Usually the installation takes no more than a few hours, but sometimes it can take up to 24 hours.

I have activated DDoS protection and all my site visitors have the same IP, how to fix this?

HTTP X-Real-IP and X-Forwarder headers sending the real IP address of the user. You need to configure mod_rpaf for Apache or http_real_ip for Nginx to let your web server correctly handle them.

Is it possible to install the DDoS-filtering for HTTPS connections?

Yes, to enable this service, you need to provide us your SSL certificate and an RSA key. Then we will install it on our side. If you do not have the certificate, you can purchase it from us. For more information please contact us.

Will Google or Yandex search engine spiders be blocked by the filtration system?

Certainly not. All search engines added to exceptions on our filtering nodes. So you won't have any problems with site indexing.

Some payment systems are generating automatic legal requests to my site. If they can be blocked by your system?

Our protection system recognizes the most popular payment systems and excludes the possibility of being blocked. You can add any payment system to exceptions by submitting ticket.